Terms of Service

These terms form an agreement between Human Nexus Pty Ltd (ABN 62 680 664 126, ACN 680 664 126) trading as Setara and the organisation that subscribes to the service ("Customer"). By creating an account, accessing the platform or accepting a written order form that references these terms, the Customer accepts them.

The platform is intended for business use by organisations and their authorised users. Each authorised user must be at least 18 years old.

Setara is a software platform that helps customers structure fragmented information (including emails, documents, logs, messages, screenshots and open-source content) into timelines, evidence maps, relationship graphs and structured briefings. Specific features available to a Customer are set out in the applicable order form or subscription plan.

The Customer warrants and agrees that:

• It has a lawful basis to collect, use and upload all data it provides to the platform, including any personal information about third parties.
• Its use of the platform complies with our Acceptable Use Policy.
• It is responsible for the acts and omissions of its authorised users and for keeping account credentials secure.
• It will not rely on AI-generated outputs as the sole basis for any decision or disclosure about a person without independent human verification.

See our Acceptable Use Policy.

Fees, the subscription term and renewal arrangements are set out in the applicable order form. Unless an order form states otherwise, fees are invoiced in advance, are exclusive of GST, and are non-refundable except where required by law. We will give reasonable prior notice of any fee changes before a renewal term.

The Customer owns its data. We own the platform, including all software, documentation, models, prompts, scoring logic and improvements.

The Customer grants us a non-exclusive licence to host, process and display its data solely to provide and support the service. We do not use Customer data to train general purpose AI models.

Each party will keep the other party's confidential information confidential and use it only to perform this agreement. This obligation does not apply to information that is public through no breach of this agreement, was lawfully known before disclosure, or is required to be disclosed by law.

Our handling of personal information is described in our Privacy Policy. A Data Processing Agreement that addresses UK GDPR Article 28 and equivalent obligations is available on request to privacy@setara.com.au.

The platform is provided on an "as is" basis to the extent permitted by law. We do not warrant that the platform will be uninterrupted or error-free, or that outputs will be complete or accurate for the Customer's specific purpose. AI-generated outputs are investigative aids only.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees. Where permitted, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the service or paying the cost of re-supply.

Subject to the paragraph above, to the maximum extent permitted by law, neither party is liable for indirect or consequential loss. Each party's aggregate liability under this agreement is capped at the fees paid by the Customer in the twelve months before the event giving rise to the claim.

Either party may terminate for material breach that is not remedied within thirty days of written notice. On termination, the Customer's right to access the platform ends and we will return or delete Customer data in line with our Data Retention page.

These terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of that State.

We may update these terms from time to time. Where a change is material, we will give reasonable prior notice by email or in-product notice before the change takes effect. Continued use of the platform after the effective date means the Customer accepts the updated terms.